ARKOSAT – Privacy Policy WEBSITE

Last updated: July 2025

This privacy policy explains how ARKOSAT Solution LTD. (the “Company”) handles your personal information and data and applies to all services offered by the Company and any affiliated entity, including but not limited to the Company’s website at https://www.arkosat.com/ and any other application linking to this privacy policy (“Services”).

This policy describes our practices on collecting, using, and disclosing your information when you use the Service and informs you about your privacy rights and legal protections. Terms like “we,” “our,” and “us” refer to the Company; “you” and “your” refer to users of the Services. By using the Service, you agree to data collection and processing as described herein.

Information We Collect
When you open a request to use our Services and/or using our applications, we receive and collect certain information, including information about you. The information that we receive and collect depends in part on what you do when you use our Services and falls generally into one of two categories, information you or your employer submit, and information collected automatically when you access and/or use our Services.

Personal Data
Some of the information you may submit to use the Services is personal information. Personal information means all data and/or information that identifies you. Such personal data

may include, but is not limited to:

      • Contact Information (e.g., name, email address, phone number, address.

      • Demographic information (e.g. age, citizenship, country of birth, nationality, gender, race or ethnicity).

      • Business Administrative Information (e.g. job title, supervisor name and title, employee ID, physical location, phone number).

      • Accounting report data – that is, reports of self-employed persons, companies, associations, etc.

      • Tax report data – that is, official documents and forms filled with income data, expenses and personal details. 

    Information Collected During E-Mail Communications
    During or related to your accessing the services, you may send an e-mail or other electronic communication to us. When you send an e-mail or other electronic communication to us, you are communicating with us electronically and consent to receive reply communications from us electronically. We may retain the content of the e-mail or other electronic communication, your e-mail address or other identifier, and our response in order to better service your needs or for legal and regulatory reasons.

    Usage Data
    We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your internet Protocol address (e.g. IP address), browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

    This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

    Tracking Technologies and Cookies
    Like many businesses, we also collect information through cookies and similar technologies. When you view our website, we may store some information on your computer in the form of a “Cookie” to automatically recognize you the next time you visit. Cookies allow web applications to respond to you as an individual.

    The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

    Use/ Share of Your Personal Data
    In addition to those discussed in this privacy policy, we may use and share your information, including personal information, without limitation, in the following manner:

        • To provide and maintain our Service, including monitoring the usage of our Service.

        • To manage Your requests: To attend and manage Your requests to Us.

        • In response to judicial or other governmental subpoenas, warrants and court orders served on us in accordance with their terms, or as otherwise required by applicable law.

        • In response to application services in terms of cloud-based infrastructure.

        • To comply with legal, regulatory or administrative requirements of governmental authorities.

        • To protect our rights or property, protect our legitimate business interests, to enforce the provisions of our terms or policies, in cases of customer fraud/disputes, and/or to prevent harm to you or others.

        • Share with third parties that perform services on our behalf (e.g. customer service, tracking cookies, servers, service functionality, marketing, and support, etc.) these third parties may be located in different jurisdictions.

        • Share in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, our affiliated companies or acquiring company will assume the rights and obligations as described in this privacy policy.

        • As disclosed in other applicable policies, terms of use, or other agreements.

        • Make aggregate, anonymized, or anonymous data available to third parties for research or other purposes. To clarify, such anonymized data does not contain any personally identifiable information and is processed in accordance with GDPR standards for anonymization. This includes implementing technical measures to prevent re-identification and ensuring that the anonymization process is irreversible.

        • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience; or

        • As permitted or required by law or as authorized by you.

      Security and Storage
      We are concerned about safeguarding the confidentiality of your information. We adhere to accepted industry security standards (e.g. 27000 Series) that are designed to protect any non-public personal information collected by our Services against accidental or unauthorized use, access, or disclosure.

      We provide physical, electronic, and procedural safeguards to protect information we collect, process, and maintain. The technology we use is specifically designed for web servers. All of your personal information resides in a secure database behind a firewall where it cannot be accessed without proper authentication. Information collected by our Services is protected by Secure Socket Layer (“SSL”) technology, a leading security protocol for data transfer on the Internet. Secure Socket Layer (“SSL”) technology encrypts your personal information.

      Please remember that no method of transmission, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We also do not guarantee the confidentiality or security of electronic transmissions via the Internet due to potentially unsafe computers or links. This could result in data becoming lost or intercepted during transmission. Please use good judgment before deciding to send information via the Internet.

      Retention Period
      Information collected from visitors to the website will only be kept for the duration necessary to provide the required service. In the event you become a client of the Company, your data will be retained for the duration of your client relationship with us, in order to meet our contractual obligations to you and for a period of 3 years after that to identify issues, respect claim limitation periods, and to resolve any legal proceedings.

      We retain aggregate information beyond this time for research purposes and to help improve our Services. All information is held and ultimately destroyed in accordance with the Company’s data retention policy. You have the right to request that your information be updated, amended or deleted from our records by contacting us using the details provided in the ‘Contact Us’ section of this policy.

      The Company conducts regular reviews of the personal data we hold and will securely erase or anonymize any data that is no longer necessary for the purposes for which it was collected.

      Data Subject Rights
      Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data. You have the right, under certain circumstances, to:

          • Be provided with a copy of the personal data held by us (right of access).

          • request the rectification or erasure of your personal data held by us (right to rectification and right to erasure).

          • request that we restrict the processing of your personal data (right to restriction of processing).

          • object to the further processing of your personal data, including the right to object to direct marketing (right to object).

          • request that your provided personal data be moved to a third party (right to data portability).

          • withdraw consent at any time where we are relying on consent to process your personal data.

          • You can exercise these rights by contacting us using the details provided in the ‘Contact Us’ section of this policy.

        Safety of Minors
        Our services are not intended for and may not be used by Minors. “Minors” are individuals under the age of majority in their place of residence. The Company does not knowingly collect personal data from minors or allow them to register. If it comes to our attention that we have collected personal data from a minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact us using the details provided in the ‘Contact Us’ section of this policy.

        International Data Transfers
        In the course of providing our Services, we may transfer your personal data to countries outside of your home country. We ensure that such transfers comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations. When transferring data internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or other legally acceptable mechanisms to protect your data.

        We only transfer data to countries that provide an adequate level of protection for personal data as determined by the relevant authorities, or where we have put in place appropriate safeguards to ensure the protection of your data.

        You have the right to lodge a complaint to us if you believe that we have not complied with the requirements of the GDPR or DPA by contacting us using the details provided in the ‘Contact Us’ section of this policy.

        Changes to This Privacy Policy
        We may make changes to our privacy policy from time to time. When we change the privacy policy in a material way, a notice will be placed at our services along with the changed privacy policy. It is your responsibility to review this privacy policy frequently and remain informed about any changes to it, so we encourage you to visit this page often. Your continued use of our services constitutes your acceptance of any amendments to and the most recent versions of this privacy policy.

        We process your personal data on the following legal grounds:

            1. Consent: Where you have given us explicit consent to process your data for specific purposes.

            1. Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.

            1. Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

            1. Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

          We will only collect and process personal data about you where we have a legal basis to do so. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided in this Privacy Policy.

          Contact Us
          If you have any questions or comments concerning our Privacy Policy, please contact us at [email protected].